Our goal is that you are completely satisfied with your purchase. We take pride in the quality of the products we sell and offering great customer service is our top priority. If you are not completely satisfied with your purchase, please follow the guidelines detailed below and we will be happy to help you to return your purchase.

Unless otherwise expressly consented to in writing by Octane, such consent to be made or withheld in Octane’s sole and absolute discretion:

  • All elliptical purchases must be returned within 30 days of purchase with provided shipping label and contain all original packaging and accessories.
  • All parts and accessories must be returned within 14 days of purchase and contain all original packaging.

Once your return is received and inspected by the fulfillment center, your refund will be processed and a credit will be automatically applied to your credit card within 7 days. Please note, depending on your credit card company, it may take additional 10 business days after your credit is applied for it to post to your account.

If you wish to exchange a product, please contact us at 800-726-9662 and we will assist you in this process.

Customers are solely responsible for all shipping costs and arrangements, and will be charged a 30% restocking fee on all returned or exchanged products, unless the product is defective or an error has occurred when filling the order.