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I certainly agree 110% with the Best Buy Rating of this elliptical, but to me it is more than just the awards Octane has accumulated. No product is perfect and I can attest that Octane Fitness owners, management and distributors stand behind their product 110%. I purchased a Q45e a year and a half ago and I was that one percent that got a machine that was sub-par. I have been impressed with the support that Octane took upon themselves to go above and beyond to correct my machine. So to me, Octane has without question proven to me that they not only produce the best elliptical on the market but are THE BEST COMPANY producing them. My wife and I would personally like to thank you from the bottom of our hearts!