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I cannot thank you enough for the unbelievable support I received from you and Octane. Needless to say, you went far and above the call of duty to take care of my out-of-warranty and dealer issue. As the owner of one small business and the Manager of another, I am very attuned to good customer service. I have always felt I delivered the best service in my businesses. However, you have given me a run for my money! I have one friend who just bought 2 Q47e ellipticals so your efforts are already paying off. Further, I am selling my Q45e to upgrade to the Q47e. You have a customer and unsolicited salesperson for life! I could not be happier. Kudos to you. Long live Octane Fitness.